4 Easy Steps to Create Customer Personas - Forum.web.com
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4 Easy Steps to Create Customer Personas

PersonasOne valuable marketing/branding exercise that most companies don’t bother with is creating customer personas. Customer personas help ensure:

  • The content you create is valuable and relevant to your customers
  • Your products and services are meeting their needs
  • Your value proposition and calls-to-action resonate

In short, creating customer personas makes marketing easier and more effective. Here are 4 steps to create basic customer personas – don’t worry, it’s not that hard!

1 – Research

Though you probably have a fairly good idea of who your customers are, do a little research. Look up customer profiles on LinkedIn, send them surveys, and/or conduct interviews. Interviews can be done fairly quickly with a handful of customers who represent a range of your client base.

2 – Collect basic data

You’ll want to gather a lot of basic information:

  • Job title and industry
  • Gender
  • Age
  • Income
  • Geographic location
  • Education
  • Hobbies and interests

3 – Dig deeper

Next, dig a little deeper to uncover your customers’ goals and challenges – this is something I always do with my clients when I begin working with them – and any obstacles or objections that might stop them from buying (cost, time, resources).

4 – Segment your personas

Now that you’ve done your research, you should have a few personas. Name them and compile separate profiles for each. Profiles should include:

  • demographic and background information
  • how you’ll overcome those obsacles that might stop the sale
  • marketing messages that focus on how you solve their challenges and help them achieve their goals

Have you created personas? How has it helped you improve your marketing?

Image courtesy of technomarketer.typepad.com

Monika Jansen

Monika Jansen

Monika Jansen is a freelance copywriter and editor who helps with companies of all shapes on sizes kick their content up to the next level. You can find her online at www.jansencomm.com.
Monika Jansen
Monika Jansen

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Monika Jansen


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