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8 Do’s and Don’ts for Managing Leads
Customer Service, Home Page Blog, On Your Way
8 Do’s and Don’ts for Managing Leads
18 October 2013

Your small business is doing a great job of generating new leads. That’s great, but it’s how you handle those leads once you get them that determines whether they convert to sales or not. Here are some mistakes you might be making with your leads—and what you should be doing instead. Read more…

    Small Business Tip of the Day: Start Your Holiday Hiring Early
    Customer Service, Getting Advanced, Home Page Blog
    Small Business Tip of the Day: Start Your Holiday Hiring Early
    17 October 2013

    Hiring managers are planning on hiring more workers for the holiday season than last year, according to a survey commissioned by Snagajob. The survey showed 69 percent of hourly hiring managers plan on hiring this year, an increase of 6 percent from last year. And those managers plan to hire 28 percent more seasonal employees than in 2012. Read more…

      Small Business Tip of the Day: Rewarding Customer Loyalty
      Customer Service, Getting Advanced, Home Page Blog
      Small Business Tip of the Day: Rewarding Customer Loyalty
      9 October 2013

      Small business owners know you need to offer incentives to keep customers coming back for more; that’s why using old-fashioned loyalty programs is still in fashion. The Local Commerce Monitor reports that the use of customer loyalty programs has remained steady in the past year and more than half of small businesses in the most recent survey operate their own in-house programs. However, small business owners might be working harder than they need to be to track and manage their loyalty programs: Local Commerce Monitor reports that small businesses still primarily use paper-based tracking methods, such as punch cards, to manage their loyalty programs despite the plethora of digital options available. Read more…

        Small Business Tip of the Day: It’s Nice to Share
        Customer Service, Home Page Blog, On Your Way
        Small Business Tip of the Day: It’s Nice to Share
        7 October 2013

        If you’ve tried serving small plates in your restaurant or café and your customers are left wanting more, how about creating meals specifically made for sharing? It’s not a new idea, but more and more restaurants are adding larger, shareable dishes to their menus. The New York Times recently reported on how rapidly the trend is spreading across Manhattan eateries. What’s the idea behind the big plates? Restaurateurs say sharing gives people a homey feeling, encourages interaction and brings diners closer together. Read more…

          Small Business Tip of the Day: Help! I Don’t Need Somebody
          Customer Service, Getting Advanced, Home Page Blog
          Small Business Tip of the Day: Help! I Don’t Need Somebody
          3 October 2013

          You might not have to worry about having a customer service representative ready to talk live to customers if your online help is up to snuff. According to the JD Power 2013 US Wireless Customer Care report, customers’ satisfaction with online self-service has greatly improved due to chat and virtual agent technologies. In fact, customers in the study actually prefer online technologies over traditional channels like telephone or walk-in customer service, especially when it comes to small, easily fixable problems or questions. Read more…

            Small Business Tip of the Day: Loyalty Counts
            Customer Service, Home Page Blog, Marketing and PR
            Small Business Tip of the Day: Loyalty Counts
            27 September 2013

            Keeping the customer coming back for more is foremost on the mind of every small business owner. Many entrepreneurs boost return visits by offering loyalty reward programs. According to BIA/Kelsey’s “Local Commerce Monitor,” 38 percent of small to midsized businesses currently offer a customer loyalty program, with an additional 21 percent saying they plan to offer a reward program in the next 12 months. Read more…

              Everything Just Got Easier! Network Solutions and Register.com Are Now Web.com Companies!
              Customer Service
              Everything Just Got Easier! Network Solutions and Register.com Are Now Web.com Companies!
              26 September 2013

              At Web. com, our mission from Day 1 has always been to help small businesses succeed online. With over 3 million customers and 30 years of experience behind us, we understand what small businesses need to succeed on the Web, and we’re always here to help with easy, affordable solutions for growing a business online. Read more…

                Web.com Small Business Tip of the Day: Plastic Power
                Customer Service, Getting Advanced, Home Page Blog
                Web.com Small Business Tip of the Day: Plastic Power
                5 September 2013

                According to a survey from online payment solution WePay, cash is going the way of the dinosaur when it comes to consumers’ preferred payment method, and using credit cards is gaining in popularity. By 2017, WePay predicts payments made using cash will account for only 23 percent of shoppers’ payments, while credit card purchases will increase to 33 percent of payments. The average age of the consumer makes a difference in their preferred payments, with younger consumers wanting more flexibility. Read more…

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