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How to Find Your Voice: A Critical Exercise for Business Leaders
Business, Communication Skills, Libby Wagner
How to Find Your Voice: A Critical Exercise for Business Leaders
13 January 2012

Most business writing I read is awful—boring, verbose—and absolutely ignores the audience in any way other than to demonstrate how smart the author thinks he or she is. There are exceptions, of course— those whose voice, personality and humanity jump out at you when you read. What I believe differentiates you as a leader is your voice. Read more…

    Influencing for All Seasons: Creating and Influencing Specific Business Relationships
    Business, Leadership, Libby Wagner
    Influencing for All Seasons: Creating and Influencing Specific Business Relationships
    1 December 2011

    People want to imagine it takes different skill sets to influence types of different people— based on their position especially and their relationship secondarily. For example, some believe that influencing “up,” toward your superiors, is the most challenging of all; others believe they have no power to influence vendors or suppliers or customers. In reality, the person sitting across from you is exactly that: a person. Read more…

      The 3 Hidden Costs of a Compliance Culture
      Business, Libby Wagner, Women In Business
      The 3 Hidden Costs of a Compliance Culture
      21 October 2011

      Sometimes, as leaders, when we take a look at the kind of discipline and commitment it takes to build and sustain a “Profit Culture,” we just think it’s a lot of work, a lot of effort, and it seems like it will require Herculean effort to pull it off. Though fear is a motivator, it’s not the kind that will influence performance in the way we want for the long term. Though we don’t want “no stress,” because people then become apathetic and disengaged, we don’t want “extreme stress” either because that causes people to freeze and take cover. Read more…

        Balancing Accountability and Respect: Effective Communication for Long-Term Team Commitment
        Business, Libby Wagner, Women In Business
        Balancing Accountability and Respect: Effective Communication for Long-Term Team Commitment
        5 October 2011

        The most effective delivery of an honest message in business balances both accountability and respect. This is particularly true if the target of our honesty is someone whom we’d like to influence to change, to encourage “followership”, and especially if what we’re trying to do is to create long-term commitment rather than short-term compliance. When you’re delivering an honest message, it does matter how the message is delivered. Read more…

          Redefining Confrontation
          Communication Skills, Libby Wagner, Women In Business
          Redefining Confrontation
          24 August 2011

          We hate confrontational people. If not “hate,” then we at least try to avoid them because frankly, they’re unpleasant when they are angry; up-in-your-face, neck veins bulging and temperature rising. Even if they’re not losing their temper, steely-eyed confrontations with authority figures create fear and we will forever loathe the next conversation with them. Read more…

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