Lori Saitz wrote a new post, More Referral Business, Please 2 years, 8 months ago
The multi-million dollar question
Does a formal referral program make sense for your business? If you’ve been in business for more than a day, you know that referrals are the best way to gain new clients. Most […]
Lori Saitz wrote a new post, It’s Administrative Professionals Week 2 years, 10 months ago
This week is Administrative Professionals Week, with tomorrow, Wednesday the 27th, as the actual Administrative Professionals Day.
Think about it, how much more difficult would your job be if not for your […]
Lori Saitz wrote a new post, What to Do When Your Partner Doesn’t Support Your Venture 3 years ago
Being an entrepreneur can be difficult at times.
Ha! Yes, I know I’m stating the obvious. To be successful, you need to have a strong support system, people around you who whole-heartedly believe in you and your […]
Lori Saitz wrote a new post, Flying In The Face Of Your Fear 3 years, 2 months ago
“Come to the edge, he said. They said: We are afraid. Come to the edge, he said. They came. He pushed them and they flew.”
~ Guillaume Apollinaire (a French poet, 1880-1918)
As I evaluated the past year’s […]
Lori Saitz wrote a new post, The Gratitude Council 3 years, 3 months ago
In his book Think and Grow Rich, Napoleon Hill wrote about imaginary Council meetings with a group he called his “Invisible Counselors.”
Image: Michael Wade via Flickr, Creative Commons
His council included nine […]
Lori Saitz wrote a new post, How to Give or Get Meaningful Testimonials 3 years, 4 months ago
Testimonials are an important part of your marketing and client experience (at least they should be).
They significantly add to your credibility, as potential clients trust a referral from a third party. And they […]
Lori Saitz wrote a new post, Connecting With Clients Through a Greater Purpose 3 years, 5 months ago
If you’re reading this
September is National Literacy Month and part of my company’s mission is to contribute a portion of profits to literacy organizations. I mean, can you IMAGINE not being able to read?! […]
Lori Saitz wrote a new post, Turning An Unhappy Client Around 3 years, 7 months ago
“In every complaint there is a request.”
An email with that quote appeared in my inbox just before I starting writing this article.
a new client contacted me to let me know about a distressing […]
Lori Saitz wrote a new post, Is Your Business “Delivering Happiness”? 3 years, 7 months ago
What would be the most fun thing I could do today?
That’s the question I’ve been pondering over the past few days, since reading “Delivering Happiness” by Zappos.com CEO Tony Hsieh. How can I make my business […]
Lori Saitz wrote a new post, Reaping the Rewards of Consistency In Business 3 years, 9 months ago
Does your business have a revolving door?
Image: Kelly Midori, Creative Commons
What would happen if you were a customer at a store that changed its store hours all the time?
One Tuesday, when you show up at 2 […]
Lori Saitz wrote a new post, Zen Rabbit Gets An Extreme Business Makeover 3 years, 10 months ago
This is the fourth year Bob Burg and Thom Scott hosted the Extreme Business Makeovers aka #XBM, event in Orlando, Fla., and the first I’ve attended. After the rave reviews I saw posted all over social media sites […]
Lori Saitz wrote a new post, You Should Sell That! Foodpreneur Alert 3 years, 10 months ago
Calling all would-be foodpreneurs!
Our own Lori Saitz has a great event coming up for foodie-preneurs in the West Palm Beach, Fla. area, called You Should Sell That.
I asked her to tell me what made her decide […]
Lori Saitz wrote a new post, Inbound Marketing: Old Beverage, New Bottle 3 years, 10 months ago
There’s a lot of talk these days about inbound marketing.
Well, most inbound marketing revolves around the use of Google, social media and blogs. In contrast, and just to clarify, most […]
Lori Saitz wrote a new post, Making Client Appreciation a Joint Venture 3 years, 11 months ago
Making the connection
I attended a networking lunch the other day, and sat at a table where two people were discovering they have a common target market. They were making arrangements to meet next week and […]
Lori Saitz wrote a new post, The Power of Following Up With Customers 4 years ago
As a successful business person, you probably have an effective system for staying in touch with your prospects throughout the sales process.
But do you have an equally effective system for staying in touch […]
Lori Saitz wrote a new post, The Myth of Control: How Social Media Creates Transparent Customer Service 4 years, 1 month ago
Remember back in the day when the worst thing that could happen to a business owner was that the customer would leave without comment and then tell a few of her friends about the bad experience?
Back in 1998, […]
Lori Saitz wrote a new post, How Building One Business Led to Launching Another 4 years, 2 months ago
I am truly grateful for all the amazing relationships I’ve developed through social media!
I have met some of the most wonderful people, some of whom have become clients, others with whom I’ve built synergistic […]
Lori Saitz wrote a new post, 3 Ways Business Can Cultivate Great Customer Service 4 years, 3 months ago
How long can someone with great customer service instincts work for a company that doesn’t value customer service?
I started thinking about this question the other day after an experience with Comcast involving […]
Lori Saitz wrote a new post, The Demeanor of a Troll Meets Your Business Phone (beware) 4 years, 4 months ago
What’s the most professional way to answer the phone at your place of business? Do you have a standard that you’ve implemented for yourself and the people who work with you? Many successful entrepreneurs have […]
Lori Saitz wrote a new post, Top 4 Ways Social Media Connects Your Business Personality with Customer Service 4 years, 4 months ago
Thanking great service and the positive consequence
It all started on a Friday afternoon, several weeks ago, when I gave a box of Gratitude Cookies to my FedEx driver. He does a great job of collecting and […]
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