Don’t count out baby boomers when designing your website for research and shopping. In a 2013 poll for business technology consultant Infosys conducted by KRC Research and Vanson Bourne, two-thirds of U.S. Internet users aged 50 to 69 agreed “strongly” with the statement, “When making a big or expensive purchase, I search online to compare prices across stores or retailers.” And, while younger consumers do research on their smartphones while they are actually in the store, boomers are more likely to do pre-purchase research online before they even step out their doors, with most of them are doing the research on their desktop computers. That doesn’t mean you can assume boomers never use mobile–but it does mean your website needs to fit every platform customers might be using, from desktops and laptops to smartphones and tablets.
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