Small Business Tip of the Day: Help! I Don’t Need Somebody - Forum.web.com
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Small Business Tip of the Day: Help! I Don’t Need Somebody
IT-support

You might not have to worry about having a customer service representative ready to talk live to customers if your online help is up to snuff. According to the JD Power 2013 US Wireless Customer Care report, customers’ satisfaction with online self-service has greatly improved due to chat and virtual agent technologies. In fact, customers in the study actually prefer online technologies over traditional channels like telephone or walk-in customer service, especially when it comes to small, easily fixable problems or questions. For example, 60 percent of customers would rather get billing information or troubleshoot a technology problem on a company website rather than over the phone.

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Rieva Lesonsky

Rieva Lesonsky

Rieva Lesonsky is CEO of GrowBiz Media, a media and custom content company focusing on small business and entrepreneurship. Email Rieva at rieva@smallbizdaily.com, follow her on Google+ and Twitter.com/Rieva, and visit her website, SmallBizDaily.com, to get the scoop on business trends and sign up for Rieva’s free TrendCast reports.
Rieva Lesonsky

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