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Finding The Differentiating Factor For Your Business
Customer Service, eCommerce, Stella Fayman
Finding The Differentiating Factor For Your Business
18 November 2010

In the credit card processing industry, customer service is absolutely nonexistent. It’s hard to believe that this is the case, especially in our experience-driven economy, but somehow the industry has thrived without paying attention to the business owners who make up 90% of their revenue. 1. Read more…

The Demeanor of a Troll Meets Your Business Phone (beware)
Customer Service, Lori Saitz, Marketing/Branding
The Demeanor of a Troll Meets Your Business Phone (beware)
29 October 2009

What’s the most professional way to answer the phone at your place of business? Do you have a standard that you’ve implemented for yourself and the people who work with you? Many successful entrepreneurs have created systems for running every aspect of their business, but handling phone calls seems frequently overlooked. And yet the phone is the gateway into your company, the first point of contact for many customers. Too many people view a ringing phone as an interruption. Read more…

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