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CEO or Chief Groveling Officer?
Communication Skills, Joanna Pineda, Leadership
CEO or Chief Groveling Officer?
16 June 2011

A Project Manager came in last week to report a problem on a client site. I listened to her tell the story of what happened, then I said, “Okay, let me call the client and apologize. ” The Project Manager insisted that she could handle it, but I continued, “Oh, I know you can handle it, but if the apology comes from me, it will mean more and you won’t get beat up so much. Read more…

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