Follow Us:
Are You a Payment Dinosaur?
Customer Service, Finance, Home Page Blog

Is your small business turning away business without even realizing it? If you don’t provide a multitude of payment options, the answer might be “yes,” according to the Small Business Payments Survey, a new study conducted for WePay. The study investigated how business owners prefer to receive payment compared to how customers prefer to pay, and found a growing divide. While nearly three-fourths (72 percent) of small business owners would rather get payment by cash or check instead of by credit card, more than half (52 percent) of customers aged 18 to 34 say they never use checks as a form of payment. Read more…

Web.com Small Business Tip of the Day: Treat ‘Em Right
Customer Service, Home Page Blog, Management

A happy business environment means happy customers, so don’t disregard how you treat your employees. A recent survey from Restaurant DemandTracker (by Consumer Edge Insight) asked consumers what was important when choosing which restaurant to visit. The answer may surprise you: Treating employees well is more important to consumers than giving back to the community or utilizing sustainable food sources. Read more…

What Millennials Want From Your Restaurant
Customer Service, Getting Advanced, Home Page Blog
What Millennials Want From Your Restaurant
4 July 2013

Are you targeting Millennial customers for your restaurant? If not, you may want to reconsider. While they’re not yet at their peak earning power since they’re just starting out in the workplace, Millennials are valuable restaurant customers simply by virtue of the fact they’re likely to eat out more often than many other demographics. (Some 41 percent of Millennials buy food away from home at least twice weekly, compared to 38 percent of Gen Xers and 37 percent of Baby Boomers. Read more…

Web.com Small Business Tip of the Day: Will Smile for Business
Customer Service, Home Page Blog, Management

What makes consumers pick your business over another? According to a recent Kingston Business School study, it’s as simple as a smile and a friendly greeting. The study examining the retail behavior of consumers and the business practices of decision makers in small and midsized enterprises found those two actions are all it took to make customers feel much more loyal towards small, independent companies. Yet, surprisingly, just over half those business owners sampled stated their employees regularly smile at and greet customers. Read more…

Customer Service Tips to Keep Your Most Valuable Customers Happy
Customer Service, Home Page Blog, Marketing/Branding
Customer Service Tips to Keep Your Most Valuable Customers Happy
26 June 2013

Many small businesses make the common mistake of worrying so much about finding new customers that they neglect the ones they already have. But your existing customers are your most important source of business. Not only do they keep coming back to your business, but they spread the word to new customers and prospects. Read more…

Are You Giving Online Shoppers the Customer Service Essentials They Expect?
Customer Service, eCommerce, Getting Advanced
Are You Giving Online Shoppers the Customer Service Essentials They Expect?
24 June 2013

What are customers’ expectations for customer service when shopping online? ComScore’s new report, UPS Pulse of the Online Shopper™: A Customer Experience Study, looked at consumers’ demands for multi-channel retailing and ecommerce to determine what they want from your business. Customers want to shop how, when and where they want, which means your online and offline experience must be seamless. When it comes to ecommerce, they want more choices—for example, 44 percent say they are more likely to shop with a retailer if they can buy online, then pick the item up in-store. Read more…

Want to Improve Your Customer Service? Do a Customer Survey
Customer Service, Getting Advanced, Home Page Blog
Want to Improve Your Customer Service? Do a Customer Survey
21 June 2013

How good is your customer service? You might think it’s great, but what if your customers think differently? Some customers will complain about bad service, but others will just suffer quietly (and take their business elsewhere). You’ll never know how most of your customers feel about your service until you ask. Here are some ideas for customer surveys that work. Read more…

Are You Driving Customers Away With These Common Customer Service Mistakes?
Customer Service, Getting Advanced, Home Page Blog
Are You Driving Customers Away With These Common Customer Service Mistakes?
19 June 2013

The 2012 Accenture Global Consumer Survey polled more than 12,000 consumers in 32 countries about their experiences with service providers in 10 industries, including retail, travel and consumer goods. The number of consumers who are willing to switch providers is growing. One in five consumers switched providers in 2012, up five percent from 2011. Read more…

Join the Small Business Forum Community
The Small Business Forum is a place where small business owners can learn, ask questions, and share advice on how to succeed online