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Web.com Small Business Tip of the Day: It’s Breakfast Hour Somewhere
Customer Service, Home Page Blog, Just Getting Started

Sometimes the simplest idea can make the difference between profits and stagnation. Breakfast items have been a hot addition to restaurant menus for the past few years, and now the latest twist is McDonald’s adding their most popular breakfast items to their “Late Night” menu, available from midnight to 4 a.m. Still trying to regain lower-income customers who left during the recession and haven’t returned to the Golden Arches yet, McDonald’s thinks this small change could lure some back in the “midnight hours. Read more…

5 Steps to Using Twitter as a Customer Service Tool
Customer Service, Getting Advanced, Home Page Blog
5 Steps to Using Twitter as a Customer Service Tool
17 June 2013

If your small business is on Twitter to promote your product and services, why not take it to the next level and use Twitter as a customer service tool? Implementing a “customer service via Twitter” option can be one of the most effective ways of dealing with customer service issues. In fact, even if you don’t want to create a dedicated Twitter handle for customer service, you should have a strategy for responding to complaints and problems customers vent on Twitter about your business. Otherwise, customer service issues that aren’t handled properly can blow up in your face. Read more…

People Are Talking—About Your Customer Service, That Is
Customer Service, Getting Advanced, Home Page Blog
People Are Talking—About Your Customer Service, That Is
14 June 2013

No matter what type of customer service they receive from your business—good or bad—customers tell others about it both online and off, a study by Zendesk reports. Some 87 percent of customers say they tell others about good customer service. The bad news is that more of them (95 percent) tell people when they have a bad customer service experience. Read more…

Is a Talent Shortage Hurting Your Customer Service?
current events, Customer Service, Getting Advanced
Is a Talent Shortage Hurting Your Customer Service?
12 June 2013

It’s hard to believe, but despite the lingering effects of the recession and still-high unemployment rates, U.S. employers are having trouble finding qualified staff to fill the positions they need. ManpowerGroup’s eighth annual Talent Shortage Survey found that 39 percent of U.S. employers are having difficulty finding staff with the right skills. While that’s down from 49 percent who reported this problem in 2012, it’s still a significant percentage. Read more…

The 4 Factors in Great Customer Service
Business, Customer Service, eCommerce
The 4 Factors in Great Customer Service
10 June 2013

How good is your small business’s customer service? Don’t answer right away—take some time to think about it. What you think is stellar service may not be living up to your customers’ expectations. Or what started out as great service when your business began may have fallen off a bit as you’ve grown (and gotten busier). Read more…

Study Shows Spending on Business Travel Pays Off
Business, Customer Service, Home Page Blog
Study Shows Spending on Business Travel Pays Off
4 June 2013

Does business travel pay off? For a small business watching every dollar, you might expect the answer to be “No. ” But a recent research report, The Role of Business Travel in the U.S. Economic Recovery, found that business travel helps drive business sales and growth even in tough economic times. Specifically, the study found, every $1 invested in business travel led to an additional $9.50 in revenue and $2.50 in revenue and $2.90 in profit on average. Read more…

Is Your Restaurant Giving Customers What They Want?
Customer Service, Getting Advanced, Home Page Blog
Is Your Restaurant Giving Customers What They Want?
30 May 2013

What do restaurant customers really want from your restaurant? Even more important than the food, service is a crucial factor that can make or break your business, according to a new poll conducted by Restaurant. com and reported by Restaurant Hospitality. Nearly 95 percent of the more than 2,000 survey respondents say an outstanding server has the potential to make a restaurant meal memorable. Read more…

Is Your Business Driving Customers Crazy?
Customer Service, eCommerce, Getting Advanced
Is Your Business Driving Customers Crazy?
23 May 2013

Does your business have both an online and offline presence? If your website (particularly your ecommerce) and your real-world customer experience don’t align, you could be driving customers away, reports a new survey commissioned by Redwood Software. What bugs customers the most? Redwood found that in many cases, it wasn’t one incident that made customers give up on a company, but rather, a series of inconveniences or errors that built up until the final straw “breaks the camel’s back. More than three-fourths (76 percent) of shoppers have left physical stores, and 65 percent have left ecommerce sites, because they couldn’t quickly find what they were looking for. Read more…

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