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What Matters Most to Restaurant Customers?
Customer Service, Getting Advanced, Home Page Blog
What Matters Most to Restaurant Customers?
22 May 2013

What are customers looking for when they decide whether or not to eat at your restaurant? A new study by Mintel found that cleanliness (cited by 96 percent of survey respondents), a wide menu selection and variety (94 percent) and comfortable seating (91 percent) are the most important things people look for when deciding where to eat out. While these general factors mattered most to customers of all ages and ethnicities, Mintel also found that different demographic groups have different things they look for when choosing a restaurant. For example, about 93 percent of those aged 65 and up say noise level is important to them when dining out, compared to 82 percent of respondents overall. Read more…

Web.com Small Business Tip of the Day: What a Difference Being Mobile-Friendly Makes
Customer Service, Getting Advanced, Home Page Blog
forum.web.com
20 May 2013

With nearly 130 million people in the U.S. walking around with smartphones in their purses or pockets, you’d better be sure you’re doing all you can to be available to and market to this mobile-loving crowd. Shockingly, 34 percent of small businesses recently surveyed still do not employ mobile technologies in their businesses. What could be the reasons? Some of the reasons entrepreneurs gave include not understanding the technology and not having the time to learn and engage. Read more…

Web.com Small Business Tip of the Day: It’s the Experience That Counts
Customer Service, Getting Advanced, Home Page Blog
forum.web.com
13 May 2013

If customers don’t buy, don’t jump to the conclusion that your prices are too high. Your products may be awesome, but if your store service experience leaves the customer with a bad vibe, you may never see that customer again, says new research from Forrester. The study found that when it comes to building loyalty, the experience people have with the retailer matters more than whether or not they like the prices. Read more…

Security Reminder: A Strong Password Is Your Best Defense
Customer Service
forum.web.com
6 May 2013

Passwords are the primary way that most users secure accounts, whether they are banking, sharing information among friends, or simply setting up an email account. As a result, the security of your online information is directly related to the strength of your password. Password security can be improved in two ways: 1) the strength of the password itself and 2) the frequency with which the password is changed. Read more…

Reminder: A Strong Password Is Your Best Defense
Customer Service
Reminder: A Strong Password Is Your Best Defense
5 May 2013

Passwords are the primary way that most users secure accounts, whether they are banking, sharing information among friends, or simply setting up an email account. As a result, the security of your online information is directly related to the strength of your password. Password security can be improved in two ways: 1) the strength of the password itself and 2) the frequency with which the password is changed. Read more…

The Anonymity of Online Sales
internet marketing, Small Business Development, Small Business Resources
forum.web.com
8 January 2013

One of the most fascinating things that I find about online shopping is the anonymity that is involved — on both sides.   Often, a customer buys from a small business online that they may not know a lot about . . Read more…

7 Easy Strategies to Close More Sales Leads
Small Business Development
7 Easy Strategies to Close More Sales Leads
20 June 2012

A sales lead is a precious commodity in today’s economy. With more than 27 million small businesses in the United States and a growth rate in 2010 of 565,000 new startups each month, the competition is fierce and becoming fiercer. So how do you maintain your competitive edge against the onslaught of circling sharks hungry to slice into what may be your already razor-thin market share? Own every lead that comes your way. Read more…

5 Ways to Lose a Customer… Fast
Customer Service, Guest Posts, Women In Business
5 Ways to Lose a Customer... Fast
8 June 2011

A good customer is like innocence – once you’ve lost it, it’s probably gone forever. That’s why the most important part of dealing with customers is not finding them but holding on to them. If this was easy to do, then salesmanship would be a piece of cake. Read more…

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