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Is Your Restaurant Giving Customers What They Want?
Customer Service, Getting Advanced, Home Page Blog
Is Your Restaurant Giving Customers What They Want?
30 May 2013

What do restaurant customers really want from your restaurant? Even more important than the food, service is a crucial factor that can make or break your business, according to a new poll conducted by Restaurant. com and reported by Restaurant Hospitality. Nearly 95 percent of the more than 2,000 survey respondents say an outstanding server has the potential to make a restaurant meal memorable. Read more…

Web.com Small Business Tip of the Day: Know Your Financing Alternatives
current events, Finance, Getting Advanced

The good news is small business loan approvals at big banks are up. Banks have made great strides to make the loan application process easier and are definitely spreading the word they’re loosening their purse strings. In the meantime, however, financing alternatives such as credit unions and small banks had already stepped in to fill the gap big banks left while the economy was in turmoil.Unfortunately, credit unions have a lending cap of 12.25 percent of their assets, which means many have already hit their limits on loans to small businesses. Read more…

Is Your Business Driving Customers Crazy?
Customer Service, eCommerce, Getting Advanced
Is Your Business Driving Customers Crazy?
23 May 2013

Does your business have both an online and offline presence? If your website (particularly your ecommerce) and your real-world customer experience don’t align, you could be driving customers away, reports a new survey commissioned by Redwood Software. What bugs customers the most? Redwood found that in many cases, it wasn’t one incident that made customers give up on a company, but rather, a series of inconveniences or errors that built up until the final straw “breaks the camel’s back. More than three-fourths (76 percent) of shoppers have left physical stores, and 65 percent have left ecommerce sites, because they couldn’t quickly find what they were looking for. Read more…

Web.com Small Business Tip of the Day: Small Exporters Rejoice
Finance, Getting Advanced, Home Page Blog

International trade declined dramatically during the recent economic slump, according to a new report released by the SBA’s Office of Advocacy.  The report, The Impact of Credit Availability on Small Business Exporters, examined the relationship between credit conditions and small business exports. Credit tightening is one reason for the dramatic drop in exports (14 percent) between 2008 and 2009, and small businesses were affected the most. Read more…

What Matters Most to Restaurant Customers?
Customer Service, Getting Advanced, Home Page Blog
What Matters Most to Restaurant Customers?
22 May 2013

What are customers looking for when they decide whether or not to eat at your restaurant? A new study by Mintel found that cleanliness (cited by 96 percent of survey respondents), a wide menu selection and variety (94 percent) and comfortable seating (91 percent) are the most important things people look for when deciding where to eat out. While these general factors mattered most to customers of all ages and ethnicities, Mintel also found that different demographic groups have different things they look for when choosing a restaurant. For example, about 93 percent of those aged 65 and up say noise level is important to them when dining out, compared to 82 percent of respondents overall. Read more…

Web.com Small Business Tip of the Day: What a Difference Being Mobile-Friendly Makes
Customer Service, Getting Advanced, Home Page Blog
forum.web.com
20 May 2013

With nearly 130 million people in the U.S. walking around with smartphones in their purses or pockets, you’d better be sure you’re doing all you can to be available to and market to this mobile-loving crowd. Shockingly, 34 percent of small businesses recently surveyed still do not employ mobile technologies in their businesses. What could be the reasons? Some of the reasons entrepreneurs gave include not understanding the technology and not having the time to learn and engage. Read more…

For Your Next Hire, Think Out of the Box
Getting Advanced, Home Page Blog, Human resources for Small Business
For Your Next Hire, Think Out of the Box
20 May 2013

When you think about hiring, do you automatically think of hiring a full-time, permanent employee? There are many other options for hiring that can save you money, expand your range of possibilities and give you access to skills and talents you might not otherwise have. Here are four “out of the box” hiring options to consider. Hiring seniors. Read more…

Do You Need to Hire an IT Expert?
Business, Entrepreneurship, Getting Advanced
Do You Need to Hire an IT Expert?
15 May 2013

While there’s much debate about hiring trends in the U.S. and among small business right now, there’s no question about one area of hiring: IT employees are hot. A Monster. com poll of companies that hire IT workers found that a majority of them are planning to hire IT staff in the next 60 days. Read more…

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