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The Friday Roundup

Check out this week’s Friday Roundup for tips and ideas to help grow your business.

  1. Discover the biggest customer service complaints against businesses, and learn How Not to Drive Your Customers Crazy in Rieva Lesonsky’s post on providing good customer service.
  2. Social media isn’t just for “engaging” with customers–it can make a difference to your bottom line. Read Monika Jansen’s 5 Tips to Help You Increase Revenue Using Social Media to learn how.
  3. This may come as a surprise, but as Maria Valdez Haubrich shares, Small Manufacturers Are Growing. Read her post to find out more.
  4. African-Americans are a powerful consumer base. Read Rieva Lesonsky’s When Targeting Black Consumers, Understand Their Digital Behavior to learn more about marketing to this consumer group.
  5. The economy may be up-and-down, but as Karen Axelton reveals, Small Business Owners Feel Confident About Their Businesses and Their Finances anyway. Find out how your opinions compare to other entrepreneurs’ in her post.
  6. Do you shy away from social media because bad word-of-mouth worries you? Monika Jansen soothes your fears in How to Resolve Negative Online Reviews.
  7. The retail environment is getting way more competitive. Read Rieva Lesonsky’s post, What Retail Customers Expect and How Your Business Can Deliver, to see if your company measures up.
  8. LinkedIn is a powerful tool for small business growth. Read Monika Jansen’s 5 Easy Ways to Grow Your LinkedIn Network to make sure you’re taking full advantage of it.

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